Bsnl Bill Informations

AA. ) what is the payment procedure for the BSNL bills?

1.) Telephone bills can be paid by customers before the "pay_by_date" in cash or by local demand draft/cheque or moneyorder, at any of BSNL's cash counters, customer service centres, CTOs/DTOs etc., located within the concerned SSA. The payment of bill after pay_by_date is restricted to specified collection centres only.

2.) The customers are also permitted to pay their telephone bills in any of the authorised post offices (including branch post offices) and Nationalised/Scheduled banks in the SSAs upto the "pay_by_dates" printed on the bills. They may also make such payments for a limited period beyond the normal "pay_by_date" in certain banks/post offices that are specified by the Head of the Circle concerned.

BB.) what is the time allowed to pay bill?

The customer is required to pay the bill by the "pay-by-date" printed thereon, the pay-by-date at present is 21 days from the date of issue of the bill.

CC. ) Are there hassle free modes of payment of BSNL bill pay?

Yes. Voluntary Deposit(Revolving Account System) and Electronic Clearance Service (debit) schemes, also enable the customer to pay telephone bills without visiting a cash counter or collection centre. The deposit in the former scheme earn simple interest at an attractive rate of 9%p.a (2002-03) and in the later scheme customer earn a discount @ 1% of the value of bill(excluding service tax component) subject to a maximum of Rs.1000/-(Rupees One thousand only).

DD. ) where do i get the details about outstanding bsnl bill?

Outstanding telephone dues can be obtained from the Customer Relations Officer of your zone. The same can also be obtained from your Accounts Officer Telephone Revenue of the zone if the bill is outstanding for more than 3 months. Details of the outstanding bills can also be known through Interactive Voice Response Systems (IVRS) wherever installed. Fax image of the bill can be obtained through IVRS.

DD. ) How do i get a duplicate bsnl bill ?

Duplicate Bills indicating the bill amount can be obtained from the Customer Relations Officer of your Zone. The same can also be obtained from the Accounts Officer Telephone Revenue of your zone. No fee is levied for this facility. Details of the outstanding bills can also be known through Interactive Voice Response Systems (IVRS) wherever installed.? Fax image of the bill can be obtained through IVRS.